On December 31, it was reported that the Meta Quest series headsets experienced a large-scale ‘bricking’ failure due to a system software update, which triggered strong dissatisfaction among users.
Meta initially refused to provide solutions for Quest 2/3/3S users whose warranties had expired. Later, under pressure from public opinion, it changed its tune and said it was actively fixing the problem.
It was reported on December 27 that there is an update bricking issue with the Meta Quest 2/3/3S headsets. That is, if a device on an old system that has not been updated for a long time attempts to update to the latest system, the device will become bricked, showing a black screen and error pop-ups. Meta has officially admitted this problem and claimed that they are currently working hard to solve it.
Meta initially stated that for devices out of warranty, it will not provide free repair or replacement services, which triggered strong dissatisfaction among users. Some users posted that Quest headsets are expensive, and Meta, as a highly profitable enterprise (with a profit of more than 15 billion U.S. dollars in the third quarter of 2024), refuses to take responsibility. This move not only harms the interests of users but also has a negative impact on its brand image.
Under the pressure of users and the media, Meta realized the mistake of its previous stance and publicly stated that it is working hard to solve the problem for all affected users. Meta said that most users can now use their devices normally. But for Quest 3S users who still have problems, a relevant link is provided to obtain help; Quest 2/3 users need to contact customer service for support.
Advertising statement: The external jump links contained in the article (including but not limited to hyperlinks, QR codes, passwords and other forms) are used to transmit more information and save selection time. The results are for reference only. All articles contain this statement.
